---
title: "Important Information COVID-19"
url: "https://halcolenergy.com.au/solar-news/important-information-covid-19/"
site_name: "Halcol Energy"
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breadcrumbs: "Home > Solar News > Important Information COVID-19"
description: "We at Halcol, are committed to servicing the needs of our customers even if we need to change the way we do things during this COVID-19 crisis."
keywords: "Solar News"
language: "en"
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word_count: 313
reading_time: "2 min read"
summary: "Our response to COVID-19 In 2020, Halcol Energy adjusted how we served customers during the COVID-19 pandemic, offering phone, email and video consultations while our Bokarina showroom was temporar..."
last_modified: "2024-09-04T19:43:14+10:00"
schema_type: "Article"
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# Important Information COVID-19

![Important Information COVID-19](https://halcolenergy.com.au/wp-content/uploads/2020/03/Lauren.jpg)

## Our response to COVID-19

In 2020, Halcol Energy adjusted how we served customers during the COVID-19 pandemic, offering phone, email and video consultations while our Bokarina showroom was temporarily closed. Those measures are no longer in place today, but this page remains as a record of how we supported our community through that period.

Here at Halcol, we’re committed to servicing the needs of our customers, even if that means we need to change the way we do things. Keeping everybody safe and stopping the spread of this virus is the number one priority, but we’re aware our customers still need us.

As such, we’ve made the following changes to the way we operate. We’re confident these measures will keep our team and customers safe, while still providing the great service we’ve become known for.
![Important Information COVID-19 - Halcol Energy](https://mcusercontent.com/e643c6d3359c1b163f14d16c1/images/018b6f38-2d63-4bdf-8dc6-3c70257e0106.jpg)
**Free ‘Virtual’ Energy Assessments**
We’re still able to conduct free energy assessments in person while considering the appropriate social distancing measures advised by Government. However, our solar experts can also perform consultations by phone, email or even video call. Our office in Bokarina is currently closed, in the best interests of our staff and customers.

**Government Health Guidelines**
All Halcol staff are being constantly updated with the health and well-being advice issued by the Government. From hygiene to social distancing, we can assure our customers we’re staying on top of things to ensure we’re doing our bit to prevent the spread. At the end of the day, the health of our customers and staff comes first.

As always, we thank you for your continued loyalty to Halcol, and we want to wish you and your families all the best through these difficult times. Stay safe, and look after one another.

Andy & Eve Colley
Directors

*Update: Halcol Energy has since moved offices and is now located at 10 Technology Drive, Warana QLD 4575.*


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_View the original post at: [https://halcolenergy.com.au/solar-news/important-information-covid-19/](https://halcolenergy.com.au/solar-news/important-information-covid-19/)_  
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