Terms & Conditions
1. Consumer rights under Halcol Energy’s warranty sit alongside the consumer guarantees under the Australian Consumer Law.
2. All installations will be designed and installed by a CEC Accredited Installer/ Designer. As a CEC Accredited Retailer, Halcol Energy agrees to and shall comply with the CEC’s Code of Conduct.
3. The cost of labor and materials for the repair or replacement of a faulty inverter is covered under Halcol Energy’s warranty to the consumer. If replaced, the remainder of an inverter’s warranty will be transferred to the new inverter. Standard inverter warranty is 12-years for SolarEdge inverters. Sungrow and SoFar Solar offer a 10-year warranty. SMA offers a 5+5 year warranty which can be extended to a full 10-years’ if customer registers with manufacturer within first 12 months of installation.
4. Canadian Solar’s product warranty covers defects in material and/or workmanship of panels for 12 years. Canadian Solar warrants actual power output of a Monocrystalline PERC module to beno less than 97.5% of the labeled power output during the first year. From years 2 to 25, the annual power decline will be no more than 0.7%. By the end of year 25, the actual power output will be no less than 80.7% of the labeled power output.
5. An agreement for the supply and purchase of goods will be formed on these terms and conditions when Halcol Energy have received payment of the agreed non-refundable deposit(subject to necessary site inspection by a Halcol representative and CEC retailer regulations). The deposit is 10% of the contract price with the balance due on, or prior to, installation.
6. Halcol Energy will do everything within its power to install your system within 40 business days of receiving the deposit, subject to conditions outside of our control such as, but not limited to, Energex approval, public holidays, supplier issues, wet weather, new builds, and products ordered specifically for the customer and not standard Halcol products.
7. Estimate/quotation is valid for 30 days. A 10-day cooling off period is offered to any unsolicited sales.
8. The customer must not cancel an order or terminate this agreement without prior consent from Halcol Energy. Halcol reserves the right to charge an admin fee and or restocking fee if the customer cancels a contract outside of the regulations of the CEC Retailers guide.
9. The customer agrees that Halcol Energy is working from information supplied by the customer and has relied on this information for this quote.
10. All goods remain the property of Halcol Energy until such time as they are paid for in full.
11. The customer is required to be on site on the day of installation. If the customer is not available, Halcol Energy will position the solar array on the pre-agreed site. If there needs to be changes to the layout of panel, our installers or the office will discuss this with you and these changes will need to be signed off before installation.
12. Purchase price is inclusive of GST and is based on current STC values as stated on the agreement. STCs (small-scale technology certificates) are a government financial incentive and the number of STCs given by the government is determined by how many megawatts of energy your solar system should create over its deeming period, presently 10 years. Each STC has a value created by supply and demand. Should the STC value reduce, which could alter the price of the system prior to installation, the customer will be informed and either party can withdraw from the agreement at no cost.
13. Services undertaken by Halcol Energy are guaranteed against faulty workmanship and system expected performances for a minimum period of 5 years. This warranty exists over and above the consumers rights under consumer guarantees in ACL.
14. Goods manufactured by parties other than Halcol Energy are subject to manufacturer’s warranties set out in the documentation provided by the manufacturer.
15. Halcol Energy reserves the right to refer warranty claims to the manufacturer directly if outside the scope of reasonable service or installation work.
16. Warranties become void if any unauthorized repairs or alterations have been made to the goods supplied and installed by Halcol Energy or their representatives.
17. Warranty service calls will be carried out during normal business hours.
18. Warranty calls will be carried out by a Halcol Energy representative only, unless advised otherwise.
19. Warranties are non-transferrable.
20. The customer is responsible for the full retail price of the system if Halcol Energy does not receive full payment from Local or State Government. Halcol gives no warranty as to your entitlement to STC’s.
21. Risk/loss/damage to the goods/insurance pass to the customer upon delivery/installation.
22. Replacement or upgrade to the meter box, switchboard, circuit breaker or additional work required to the roof to make it suitable for the install will be at the owner’s expense, unless stated in the supply agreement. Halcol Energy will endeavor to bring any alterations required to the owners’ attention, however the information supplied cannot be relied upon to be accurate.
23. Prices may be subject to change if there are any changes in legislation.
24. Extra work ordered by electrical authorities will be at the customer’s expense.
25. No responsibility will be taken for failure to install on an agreed date due to unforeseen circumstances. All efforts will be made to reschedule as quickly as possible.
26. Halcol recommend the servicing and cleaning of the panels at least once a year by a representative of Halcol. If the solar system has a warranty claim caused by the neglect of the system, Halcol reserve the right to refer the claim to the manufacturer and charge for any visits to the site and any future works required to rectify the system.
27. The customer’s obligation to pay the price stated on the supply agreement is not affected by any delay in the connection/supply of the meter or any other work which may be required by a third party not directly employed by Halcol Energy.
28. All possible precautions will be taken to avoid damage when the goods are being installed, however, the denting of decramastic roof tiles or breaking of tiles is not the responsibility of Halcol Energy. Customer is advised to have spare tiles on site prior to the installation should cracking or breaking occur during install.
29. Customer acknowledges that Network Grid Approval is required prior to the installation of a solar system. Network Grid Approval can take anywhere from 1-4 weeks. Halcol Energy agrees to submit a Network Grid Approval Application within 7 days from the receipt of a deposit but is not liable for the time associated with the Network Grid Approval.
30. Although Halcol Energy assists in arranging connection to the main grid and meter installation, the agreement to undertake this connection is between you and your energy retailer and/or distributor. Halcol Energy gives no warranty and makes no guarantees in relation to the homeowner’s entitlement to, or receiving of, feed in tariffs (‘feed in tariffs”) that may be available for the electricity to be fed back into the grid or the changing of the meter by the energy provider. The customer is responsible for the meter change charge. Halcol recommends that you contact your Energy retailer prior to paying a deposit to check what new energy tariff rates may be applied and after installation of your PV system to confirm that the agreed tariff has been applied.
31. Halcol Energy will not be responsible for any unforeseen circumstances such as, but not limited to, the customers’ chosen system size not fitting on the roof; the roof not being suitable for solar etc. Halcol will still endeavor to amend the system to suit the property if possible and will adjust the prices accordingly.
32. Halcol Energy have advised the customer of the expected output from the solar system and therefore cannot be held liable for any loss of performance due to the customer not regularly checking the output. The customer is responsible for regularly checking that the inverter is working. We recommend checking at least once a week.
33. It is the customer’s responsibility to ensure Internet/WIFI signal strength is sufficient for monitoring devices at time of install. A distance of no more than 10 meters from your inverter to modem is recommended; if further, a WIFI booster is recommended for steady monitoring. The availability of a WiFi booster on the day of install is the customer’s responsibility. Halcol Energy Pty Ltd reserve the right to charge call out fees as necessary for pairing monitoring devices as a result of WIFI/ modem/NBN changes after initial installation or WIFI not being available on day of install.
34. Customer is responsible to have a working email address for registration of the monitoring app. If customer has a pre-existing Halcol Energy system registered to an existing email address, the customer is responsible for providing additional email address if monitoring is desired on the day.
35. If the goods are not manufactured by Halcol, the warranty of the Manufacturer thereof shall be accepted by you in respect of these goods. A copy of such warranties will be handed to you on installation.
36. Upon completion of an initial install, Halcol Energy agrees to submit an Electrical Work Request (EWR) to Energex or Ergon to initiate meter reconfiguration. Customer is responsible for contacting their Energy Retailer to ensure the EWR is successfully received and actioned. Customer acknowledges that Halcol Energy is not responsible for the time taken for customer’s Energy Retailer to reconfigure their meter.
37. Questions or concerns regarding a system’s performance or lodging a warranty claim can be directed to our Maintenance and Service Department at firstname.lastname@example.org or 07 54388133.
38. To submit a complaint, please submit a feedback form on our website, call our office at 54388133 or email us directly at email@example.com. Complaints will be acknowledged through a Letter of Acknowledgment within 48 hours from time of receipt and will be resolved within 21 days of lodgment, unless otherwise specified.
39. Under CEC retailer regulations a customer is entitled to a refund of their deposit if prior to install:
(a) The final system design provided is significantly different to that quoted and any changes are not signed off by the customer.
(b) The customer has not been provided with the system design and performance estimate prior to expiry of any cooling off period.
(c) The customer has not been provided with the system design and performance estimate prior to paying their deposit, and prior to installation confirm to Halcol that they do not consent to the information provided.
Customers who have New builds must insure they confirm with the office or installers exactly where the panels and inverter are to be positioned.
(d) The estimated delivery time frame as per condition 6 has not been honored and the customer does not want to proceed with the install.
(e) Halcol does not apply for the grid connection and/or the customer does not receive approval from the distributor to connect a system.
(f) Extra chargeable work is required that was not specified in the initial contract such as additional tilts and the customer does not consent to these additional costs. This does not include works outside Halcol’s control after the install from third parties such as Energex or the Energy retailer.
We require an initial 10% deposit to secure your solar system. Upon installation of the panels at rough-in stage for new builds, the customer will be invoiced 50% of the remaining outstanding balance. The final remaining balance will be due on completion of the inverter’s installation date. The panels become the customer’s responsibility once installed. Halcol Energy suggest all customers contact their relevant insurance company to ensure coverage