We decided to install solar ofter our last huge power bill arrived, We did not know who to deal with and where to start but were lucky enough to come across Halcol Energy by searching the 3 quotes site for our area. Within an hour we received a call from this company and within 2 days we had a visit from Martin/sales rep.Everything was explained to us in a very simple way witch we needed as we understood very little of what to expect.We were never once made to feel we were being pushed into a decision and felt very relaxed and confident that we had found the team we wanted to deal with.
Every thing just fell into place with the paperwork taken care of ,installation,and after service better than we had ever had before from any company.I have just received a call from Andy Harford,a very friendly senior staff inquiring if we were happy with the way everything went and I had nothing but praise for every single aspect of this installation. I now look forward to much smaller power Bills if any.Thank you Harcol Team you exceeded our expectations .
Being a family of four with two teenagers, a large in ground pool and a fully air-conditioned house our household electricity consumption has always been on the high side. After a lot of investigation and price comparisons we decide to use Halcol Sunshine Coast and are extremely happy we did. Their service and efficiency has been excellent.
From the first day we had our solar panels and inverters installed it was easy to see the benefit it would be to our family. However, as we are a working family whose major energy consumption is at night we saw most of our valuable resources going straight out to the grid of a day and us having to draw energy from the grid of a night. With the difference in price between what we receive for our energy compared to what we consume, we felt this situation could be better managed by installing a Tesla Powerwall 2.
Since the installation of our Tesla Powerwall 2 we have become an almost fully self-sufficient family with 99% of our power being green energy. The Tesla Powerwall 2 is able to store the energy which is created by the sun during the day and is accessible for our use during the night, meaning we no longer are going to have those high power bills. The Tesla Powerwall 2 will also help us to lower our compulsory connection fees as any excess power created after the battery has been replenished every day will feed out to the grid and we will reap the benefits. The Tesla Powerwall 2 has also alleviated any concerns that we have about living in a blackout prone area of the Sunshine Coast where we can be without power for hours and sometimes days.
Thanks to our solar panels and the Tesla Powerwall 2 we are now one of the few families in our neighbourhood whose lights are always on and life is operating normally without the worrying about losing our power.
My family and I are happy to recommend Simon Todd and the Halcol Sunshine Team for all your solar energy enquires and installation.
Please pass on my thanks to the installation team, the team that did the installation for both the Solar panels and Powerwall were great, did a very professional job and were very pleasant and helpful. I would have no problem with recommending your company to any of my friends in the future, thanks good job well done.
Thanks to you & the team at Halcol for working on the administration & installation of the solar panels at our place we extremely happy with the service.
All the best
Thanks again. Very happy with the install and system.
Yes, we are very happy!!!
We were impressed with the installers and would have no issues recommending them to others contemplating a solar installation.
HI Lisa, Many thanks for your info and great customer service, much appreciated but totally consistent with all our dealings with Halcol, so well done!
We will no doubt be talking to you again, cheers and Thank you
Halcol did a pretty great job! only a small issue at the begging but the service was so good the issue was dealt with. the installation was fantastic and im very happy with my system. It only took TWO WEEKS for the whole process so I have to give 5 for time and the price to value was amazing. I am very happy with 3.5kW system so thank you Halcol!
Halcol’s response to our request for a quote was excellent. By the next morning we received an Email with all their details, the various sized systems they sold, price lists, and links to various web sites which gave us lots of info regarding solar systems. They followed up with phone calls and visits to our home to discuss our requirements. They sell a Latronics inverter which is made on the Sunshine Coast, which is a plus for us if we ever need a service call. From what I’ve heard and read on the Net, Latronics inverters are highly regarded around the world. The system was actually installed by a firm called Accord Electrical, and they were very good and did everything we asked of them. The system is working well, considering the weather has been very cloudy and raining most of the time since it was installed. I would have no hesitation in recommending both the above companies.
This suppier was not the cheapest but they use good quality solar panels and a true blue Aussie made invertor.
The salesperson took time to explain simply yet expertly to my wife how the whole solar system works and the benefits to be gained by having the system installed
The service was fast (2weeks) after signing up. Very friendly installer; helpful and nice.
We were very impressed with the whole process. From salesperson through to going to the office to paying, and in 2 weeks after installation we had a new meter put in by energex.
Halcol Energy provided us with the best value for money system that incorporated all of the top quality components. The system 4.65kw is cranking at just under 5000 watts in ideal weather.
Good communications with Halcol, they kept me informed of progress pre installation. They use Accord Electrical as their installers and the installation was quick and thorough.
Excellent installation crew doing very professional work.
I requested a extra panel after the original quote and the quotation was a very good price,not a rip off, for a variation.
The other 2 options I was given were either outrageously expensive for what you get, or the salesstaff seemed not to be interested in sharing their knowledge (if they had any) and they took a looong time to get back to me.
Prompt Service.Explained the positive and negitives of solar power to our dwelling.System installed in just over half a day.Excellent follow up.Would recommend company and installer.
The sales people and follow up by office staff was really first class and the tradesmen I can not express how proffesional and just how helpful they were. This is really a first class company and I would highly recomend to everybody
When Halcol visited me they were extremely patient in answering all my questions, making sure I fully understood how the system worked, where the components were from. They went over my electricity account and explained in detail how it will benefit me.
Their approach to the whole subject was one of complete confidence.
I am very happy with the system, its performing better than I expected. All the guys both salesman and installers were courteous, friendly, and professional in their approach.
They were very prompt in their appointments at point of sale and installation, making for a great overall experience.
We ended up getting at least 9 quotes for pretty much the same size system (7.5Kw) with 7 companys pricing our specs of using positive output tolerance panels i.e. good quality such as Suntech/Trina/LDK with SMA Inverters. Halcol Energy were the most imformative & least pushy company who in the end were also the most competitive.
Absolutely brilliant. I have referred them to many friends and colleagues at work. Three people I know of, have also chosen them on my reference and the quote they received.
The company was very obliging and installed before christmas well done. We now have our new meter box in 8/01/2011 so all is up and running. Thank you Finn.
All aspects of Halcol’s service has been first class since initial contact. It has been helpful, speedy, caring, efficient and substantially cheaper than any other quote received.
The supplier and the installers did what they said they would do, when they said they would do it!
The installers were quite good, taking good care (and cleaning up), mounting the rooftop panels where I wanted them, as well as mounting the inverter where I wanted it!
They also temporarily hooked up the system immediately, with Energex arriving some 10 days later to fit the new dual metering and final system hookup.
I obtained quotations from 4 suppliers; including Halcol Energy, Auzion, Ingenero and Infinity.
I was particularly impressed with the commitment of all nominated suppliers.
Halcol Energy were prepared to consider options and alternative equipment brands, and in the end provided the best value for money.
I installed a Sunny Boy 4kW inverter (which provides the future opportunity for at least an additional 6 panels on a separate conector) and 20 X 185 watt Suntech panels now which is generating an average above 17 kWhs per day on our Sunshine Coast property (at 24 February 2011).
In addition, installation was fantastic, excellent coordination with the installer and all completed within 3 weeks from date of contract.
The follow up customer service has also been fantastic.
I felt that some suppliers nominated cost overheads were a genuine issue in competing on price.
Highly recommend Halcol Energy.
Very much appreciated your series of energy use information papers which I found practical, easy to read, enlightening and most helpful in deciding on the final brief for my solar inverter system.
After doing lots of research on the equipment to be used by different companies, back up warranty, the company its self and after sales service I choose Hacol Energy on the Sunshine Coast.
I found Andrew collier knew what he was on about and answered all my questions. The installation was within the four weeks as promised.
Two of my employees also went with Halcol.
Two of us experienced some installation problems ( did not listen to Halcols installation requests ) as the contractors used were not Halcol’s regular crew due to the july 1st rebate reduction Halcol was over run with sales.
Andrew has assured me this will be fixed after the installation rush and I find him to a man of his word.
I would recommend Halcol to any one and I do just that every time i talk about solar.
This website was a great source of information, thank you Mark.
The Halcol team were very friendly and professional who made us feel very comfortable making a decision about choosing the right Solar Power system for us. Our installation wasn’t as straight forward at first thought as we needed to split the panels and needed a larger different type of inverter that would read 2 sets of panels. However the owner agreed that the error was theirs and delivered the new inverter himself at no extra cost.
We would highly recommend Halcol. Thank you for your wonderful service it made choosing a Solar company a much easier task.
The sales person was great with answering our questions and making sure the installers and himself made sure the system was installed in the best position on the property and we also put in a larger inverter for future panel upgrades.
Salesman not pushy and explained things well. Installation guy and electrician polite and neat and tidy work done.
Can’t comment on the quality of the system as it’s only been in a few weeks and time the best test of quality but it looks OK.
Extremely helpful, sat down with us and explained everything pretty much in a fashion similar to your website so we were very clear on how it all works, the set up, life span, warranty, realistic value for money by comparing brands, costs, warranties, etc
Halcol responded promptly to our initial enquiry & delivered the equipment in timely & professional manner
The installers did a great job. Very happy
Very professional and great to deal with. I would not hesitate to recommend them to anyone else.
12 x 190 Watt Chinese panels for a 2.3KW system with a Growatt inverter. Some on web warned against these products while others on web said they were OK. When some other similar size systems were twice the price we decided on this one. Very good service and installation and the system has performed very good every day from day one.
I sought one extra quote myself and was quoted $5000 more on exactly the same system (same brand & size panels & inverter) as one of my three quotes through you. I therefore felt comfortable purchasing from the cheaper supplier – definitely pays to shop around. Thank you for your assistance in sourcing prospective suppliers.
Halcol sent me an email followed up by a phone call and on site visit. The only company to do so. The others could only be bothered with an email to tell me how busy they are at this time of year, no effort. So halcol got the job and I am glad they did very professional outfit from start to finish and no pressure. I rate them as excellent..
The sales person was very thorough and spent a lot of time explaining the virtues and values of the different panel and inverter manufacturers.
The whole experience was made great by Hacol they did everything they said they would and they also answer every one our question no matter how minor they were.
All dealings with Halcol were true to form in terms of price, quality of product and timeframe for installation. We’d recommend them based on this.
The salesman from Halcol energy was so very informative and was able to show me as a lay person the benefits of having solar installed and showed me a number of inverters and which one he would recommend and why.
The two men who actually installed the panels and the inverter, attended when they said they would be there, and they were so professional in their approach to their work. The panels and inverter were installed without any problems. I would have no hesitation in recommending Halcol Energy.
I was quite impressed with the explanation given by the salesperson on the comparison of various inverters available and their prices and performance.
A deposit of 10% was all that was required on signing of contract.
Installation occurred within a few days after receiving paperwork from Energex.
Installer was very thorough in explaining the readings on the Inverter box.
Energex installer completed the installation of new meter and had the system up and running exactly three weeks after placement of panels.
Top marks to Halcol Energy for a job well done.
Its a shame you can only rate each category up to a five. I would go higher for these guys especially for installation and customer service. From the very first contact with the girls in the office until the tradies came and actually put the panels on the roof, I can say absolutely fantastic!!! No dramas. Fast. Efficient. Great people. Great service. No heavy sales pitch, didn’t want or get their life stories, just enough info to make an informed decision, and in hindsight the right one. Even Energex turned up earlier than expected to connect us to the grid!!!!
Sales enquiry – pleasant receptionist and helpful.
Salesman – professional, able to explain all aspects in detail and with a friendly disposition.
Quotation – competitive
Installation – installed at the time and date promised. This was achieved within two weeks from placement of order and during the panic period just prior to reduction of government subsidy. This was also performed efficiently and professionly.
After sales service – fantastic – there was a problem with Energex with paper work. Halcol promised to investigate same day, which they did, and the resolved decision was emailed to me that afternoon.
A thoroughly enjoyable experience which should make their competitors envious.
Halcol was the first company to contact us, and came and saw us at our house, Martin the salesman was not hard sell, he knew he had a great product, and he let that do the selling, no pressure what so ever, he told us the facts which all proved to be correct on our research. We then found a friend you had a Halcol system installed and so we were able to look at the system which was identical to the one we where getting. So from getting our quote to installation today was four weeks. From Ergon approval to installation was one week. The guys who did the install where just as great, knew their stuff, and were very efficient. What a great team, would recommend them to anyone.
I know that it is beyond your scope but I feel more it has to be done to be able to generate more power. At this time of the year (June/July) with the sun away to the North and the angle east and west very high there are only a few hours in the middle of the day to generate power. Without being too complicated maybe a simple change of angle and a couple more panels may do the trick.
Halcol were very efficient and polite with their service and all paper work and installation was done on time and without fuss. Installers were proficient and co-operative. The only minor point was that a more detailed run down as to the total workings of the inverter could have been better explained. Overall we are more than happy with the total exercise.
With so many systems to choose from it was nice to meet someone who gave a honest proposal including all aspects of the products and job related tasks without the typical SALES PITCH!
I have to congratulate Martin from Halcol on his honesty as I am a Communications Technician installer and know first hand the many unforeseen issues that can arise during even the best planned installations.
Our system was installed ahead of schedule, we are currently on tour in our caravan around Australia, and everything was done via the phone. The initial contact was done in person and deal sealed, since then all correspondance has been done over the phone. I am impressed by Halcol Energy’s professionalism, great work.
I had arranged while I had the house half gutted that Halcol would run the cables through the ceilings before I sheeted. This was done very efficiently by working in with my renovation programme. At this stage I would not like you to use my name etc. I think it is appropriate to wait until the installation is complete and the system is operating.
Halcol answered all my questions, had a good range of products to choose from at reasonable pricing, and kept in touch with me about my install date etc.
Importantly they were able to give an install date within a few weeks of application. The installers were on time and proficient.
The system is working great. Everything has went very well.
Halcol did a good job. Installer was knowledgeable and knew what he was doing.
Prompt and friendly service, no pressure to buy. Quick and easy installation. Very happy.
Halcol was the only supplier to come to my address and explain the solar system to me.
The Halcol people were very good. Everything was done to the time frame quoted. The installers were efficient and tidy. Installation only took about 4 hours. Paperwork and information supplied was adequate. Energex replaced the meter within the week so the system was up and running within two weeks of my decision to go with the Halcol people. Overall a satisfactory experience.
I liked the sales rep from Halcol (Austin) as he immediately recommended a 1.5kWh system (enough to generate the power we use during the day and exporting as little as possible) rather than recommending a much larger system which would result in excess power being sent back to the grid at whatever FIT we could get. Other sales people have focused more on maximising FIT (which I guess is why you see a lot of large systems around on smallish properties); with the QLD government cancelling the 8c FIT from 1/7/14 this makes it even less attractive to go after the export kWh. Austin was very knowledgeable about the industry and the products on offer and I felt confident in the recommendation he made. The installation team were Halcol employees, rather than contractors, and were in and out in a couple of hours. Very happy with the experience and thanks to Solarquotes for putting us in touch.
Salesman had a big influence. He followed up quickly and came and visited my house on a Sunday to suit my requirements. He was enthusiastic and responded to every question directly.
The three salesman from the companies I chose from your site were all professional in there dealings. No forced selling, just good facts and how much i could save and where i could not. Your site was very helpful, thank you.
Halcol went the extra effort to show us that the system they were selling us was the right one for us.
We really appreciated the assistance. It is a minefield of choice and information.
Representative furnished us with all the details and made suggestions, meaning that we did not have to spend endless time researching solar energy products. Interview was very pleasant and we were able to make an on the spot decision.
I would have to say what made me go with halcol was that the salesman tony didn’t pressure me but kept in contact. Everything that Halcol did was professional , the guys that installed the unit were punctual and professional started at 8am finished & unit going at 1pm. Well done Halcol.
The dealings I had with Halcol Energy was very professional and friendly.
Everyone from this company did exactly what they said they would do.
A very good company to deal with.
The install team did a very good job, competent workmen, neat and tidy.
Customer service is excellent.
Dealing with them was straight forward. So far no problems and I anticipate savings on my next power bill.
Easygoing sales rep, no pressure, quick and easy installation, the only one that had all info on a computer.
All three suppliers made contact within a few days and quotes were available directly, prices were very close to each other.
Halcol and Infinity are the standouts.
So far we have put a deposit down as we are building. Halcol has a local shopfront location and their service to date has been great. Their warranty and prices are competitive.
Particularly courteous installers. They happily moved the inverter without complaint after we expressed a preference for a different arrangement. Would definitely use Halcol again.
Installation went smoothly, tradesmen were very professional. We can tell how good the system is yet as it took Energex 3 weeks to turn the system on and that was only 2 weeks ago. we have just got our last bill without solar panels so the next bill will tell it all. Cross your fingers…..
I can certainly recommend Halcol. I didn’t feel pressured to sign up, and they did not harass me for a sale like some other installers did. They also sent through written quotes on request, with exactly the requirements I specified, without delay. System was also installed professionally. Follow up service was great!
Halcol were very professional, the installers were outstanding and adhered to any differences that I had with installation.would recommend them to anyone looking to install solar.there prices for this system compared to others were actually better than the rest of four quotes that I received.
Have only had our 5kw/18 panel system up for less than a week so can’t comment other than to say it’s certainly working well and pumping out the energy. Still waiting for Energex to do their bit so we can start getting the credits but to be honest our main concern is using the power ourselves. Have found Halcol very friendly and efficient to deal with from the salesman, Tony, through to Tim & Alex who did the install. Happy to recommend them.
Went back to my first quote after seeing another (4th). Tony from Halcol was the friendliest up-front gentleman by far and an absolute pleasure to deal with him (I believe he’s overseas getting married now) ZERO Salesman BS . Upfront and honest. Thank-you for recommending me to Halcol (esp Tony) Both mine and my dad’s installations were done within 5 days both by the same friendly team 2 days apart. All contact with this company has been enjoyable, friendly and professional.
Pros: We took a long time to decide on which panels and installer we wanted. Chris, the salesman, was great as he always answered the questions I had promptly and visited us twice to discuss everything. The installers, Luke, Paul and Alex, were all friendly and professional. The installers and salesman get 5 stars.
Cons: The inverter (Mass Energy) was installed a few days later than the panels as they were on order. No big deal however the invoice was given to me by an installer when they installed the panels and then the same invoice sent to me the same day by email and then yet again sent by email the day after the inverter was installed (which was actually sent after I had paid). There’s no need to send an invoice 3 times, especially when 2 of them are sent before the work is even complete!
I’m now able to monitor the output from my computer too so that’s great as we work out how much power is generated and when. The manuals are written in Chinglish but it’s fairly easy to work out and the actual inverter is more compact than other manufacturers.
I would like to thank you for your website. The information you gave allowed me to understand the whole process and feel confident when I talked about an installation with a salesperson. I chose Halcol – they were well recommended on your site – and have been very happy with entire process. They were prompt, courteous, helpful and efficient. However, there are so many brands of panels and inverters out there I cannot comment on the brands they elected to install – I feel that I had to trust the company to make those choices.
Halcol energy installers were very professional in the install, answering any questions that were asked, they went about the install in a business like manner, were easy to deal with and I would recommend them to anyone else.
Halcol Energy have been very supportive and answered my questions with plain english, so everything was understood right from the start. I would recommend Halcol Energy to anyone.
Very pleased with the service provided by Halcol and so far the system seems to be working well. Now looking forward to our first power bill to see how much we have saved.
From our first contact with Halcol Energy P/L to the final sign off after installation we have been very impressed by this company. The staff were friendly, highly competent and clearly like working for the company. We were kept informed at every step of the process, from quote to purchase to installation. Their attention to detail was excellent. We highly recommend Halcol Energy P/L .
Tony, the salesman, fielded all my questions and coped with my indecision. Decided to go with a single phase inverter despite having 3-phase power. The installation was a week ahead of when I expected it and Tim & Alex, the installers, were here on time and worked like Trojans to get everything in place. Still waiting for Energex to change the meters over and hook our overflow into the grid but that’s apparently going to happen next week. Overall very happy with the service. Have to wait for our electricity bill to see just what we’re saving. On the basis of our experience so far would be very happy to recommend Halcol.
What fantastic value and service…have used Halco Energy several times now to purchase solar panels. Each time they have been prompt and helpful to fulfill my house & families requirements. Found the staff extremely easy to deal with. Thanks Andy, Sam and Alex appreciate everything you have done.
Highly recommend using Halcol Energy, they were professional and so efficient. From the first telephone call to the finished installation, we had no problems and would definitely tell everyone to use them. And a local company too.
I’ve known Halcol Energy for close on 6 years and have always found them to be professional. Stability in business has proved to be difficult so it’s comforting to know that Halcol has grown and is still growing.
I would recommend them to anyone who wants to install a quality system backed by a quality business.
Very happy with my solar system. Making heaps of Kw each day, goodbye power bills.
An efficient, reliable and friendly company to deal with. Installation of 5kw system by Luke & his mate in our home was completed in 4 hrs and a well done job. Congrats and thank you.
Great to deal with. Very quick for service highly recommended.
Our daughter referred us to Halco. Tony looked after us & we found him to be very knowledgeable and honest about what we should expect. We were very impressed with the whole experience from beginning to end. Thank you again
We have just had installed our second Halcol Solar System to our second house we have just purchased and are very happy with it. The crew that installed it were very professional and friendly. The staff at Halcol were very help full and Tony (our Rep) was very easy to work with. He was very patient with me. The system that we fitted has wifi capability. It can be monitored with your mobile phone, tablet or computer. Halcol can also monitor your progress. I would highly recommend Halcol if you are in the market for a solar system. We checked out the opposition with all there cheaper deals but found the quality of the Halcol product and service rose above all the others.
We are grateful to respected Sunshine Coast builder L&J Friend Constructions Pty Ltd for their referral to Halcol Energy Pty Ltd for their supply and installation of our 6.44kw Canadian Solar System (23 x 280w panels), Mass Energy Inverter with Tesla Powerwall Battery System. We’ve been impressed with Halcol’s dedicated professionalism and competence, not to mention the state of the art technology comprising the product. That we can comprehensively monitor the detailed operation on our mobile devices was an attractive surprise. If considering solar we have no difficulty recommending the obviously competent Halcol outfit. If our positive experience is any guide others contemplating solar would do well to listen to what Halcol’s experienced engineers may have to say. We now enjoy virtual immunity from power outages, negligible (if any) further electricity bills and by default, securing an effective in-house UPS.
Extremely professional company to deal with from the Sales rep to the installers to the lovely Lisa in the office. We checked their reviews, then did a comparison with 2 other quotes and chose Halcol as it was the best fit and the best quote for us. Install booked for 7.30 they arrived at 7.29 and were done by 1pm. Quick and efficient without any broken tiles which all 3 companies had advised can happen.
They then explained the inverter in full detail and we couldn’t be happier with the whole experience.
After instalation there was a small issue. The installers returned within a day and quickly sorted things. Very efficient and pleasant. Did a very neat job.
Very happy with everything about this company. From great service, excellent product, easy to deal with. Good price.Highly recommend
We have used Halcol Solar a couple of times now. The staff are polite, friendly and helpful. The systems work well too and I would recommend them highly.
The guys who installed our system did a great job .we had a difficult installation but nothing was to much trouble . Very neat job as well wouldn’t go to anyone else! Happy to discuss our installation 10/10
Halcol have installed new lights and a large and efficient solar power system. Throughout, all team members have been polite, punctual and professional. I recommend them wholeheartedly for any electrical work.
The whole process was seamless and the crew were supportive. It was quick and clean. The salesmans advice was very helpful and they took care of all the necessary paperwork for Energex.
I had a 5kw system installed by Halcol over 18months ago. I was really impressed by the salesman who was informative and answered all my many questions. Installation was prompt and efficient. Click Energy was recommended for power provider I thought I’d wait and see if all was as good as expected
My solar power has been even better than promised. I have not had a power bill since installation. I use the aircon daily in summer and heating nightly in winter.
I took me a few years to decide to get solar. I wanted to see who were the ‘stayers’ after the first rush! I’d recommend people do it NOW. Crazy not to. An under $5k outlay for no more power bills is well worth it.
Halcol have been most accommodating as the solar was being put into a currently rented house that was also have the roof repainted. They fitted in with the painters and tenants. Really appreciated. The price was very competitive and the staff always pleasant.
Hi there Luke
I wanted to put pen to paper (or fingers to keyboard) to express our appreciation of two of your installers Brent and Alex.
We have purchased one of your Solar systems and unfortunately missed out on being walked through the usage of it as we were at the time based in Sydney as this house was being built and completed.
Nevertheless, I reached out to Halcol (Lisa Rudd) asking if there was any way someone could come up the Hinterland to take us through how to read the solar system. My request was answered within 15 minutes by a call from Chris Reeve who arranged a visit two days later.
We have been living in our new home for 6 weeks and have had never ending problems with our wifi speeds despite even having a booster installed in the middle of the house to ensure coverage across the whole home. As remote workers for IBM Australia, ongoing coverage is mandatory to our ability to work and we have had no end of problems requiring us to reboot our router at least 4 times a day and spending 3.5 hours in total on the phone with Telstra who confirmed every time that all was OK their end. Subsequently, I have had the original electrical installers come back four times trying to resolve the issues. Problem is fixed when they leave but within an hour, it fails again. We had started believing that this was the curse of country living and we just had to “suck it up”.
When I called your team, I was actually wanting them to come and set us up with the wifi and whilst they were there, see if that was causing the “drag” on our data availability.
Your guys arrived just as we realised we had no hot water and the hot water circuit was “tripping” on the circuit board. Alex and Brent immediately went to check it out and investigated for me. They discovered it was either a wiring issue or a blown element on the hot water heater. Alex expressed that he would be very happy to do the wiring but did state that it’s “safer” for the original sparkie to come back in the event they had specific reasons for wiring it the way they did which I completely accepted and understood.
I explained that we have never had a hand over of any of the booster’s or the massive data port installed so both gents went through everything to understand how it was all set up, what went where and managed to educate us on what it all did, how it was all working and what we needed to know.
We were completely blown away by the way they ascertained all this within 20 minutes and got everything working as it should be. Best bit? They were here 2 days ago and everything is STILL working!!!! 😉
I have the guys coming back to install 5 more power points and I look forward to dealing with Halcol in the future.
Please do pass my appreciation on to the “powers that be” and express our sincere appreciation of the help and assistance by Lisa, Chris, Brent and Alex. True professionals and I “finally” have a feeling that the problems we have had are slowly but surely falling behind us.
Thank you! 🙂
After doing lots of research I chose Halcol Energy on the Sunshine Coast.
Halcol answered all my questions and the installation was within the four weeks as promised.
I would recommend Halcol to any one and I do just that every time I talk about solar.
This website was a great source of information, thank you.
Update after 16 months with the Halcol Solar System:
As a mechanic I always look to save a buck & this system I purchased from Halcol on the Sunshine Coast has been a great buy.
I watched my power bill reduce by the $100 per 1/4. Then I ran the dish washer, pool & washing machine after sun down & reduced it again by $50. Installing 9 watt down lights through out the house & standby shut offs reduced our bill by a further $30 per 1/4. Future wave for the pool $60 per 1/4.
See the full review at: http://www.solarquotes.com.au/installer-review/halcol-energy/halcol-energy-review-7225.html
Dear Austin & the Halcol Crew,
In recent times I have found it almost impossible to receive a fair go in any business transaction, so just imagine how delighted I am that I chose you to provide and setup my solar system.
It has been a very simple exercise for me, a very basic explanation of what I wanted (due to lack of knowledge) and without any fuss and as if by magic it is here and working to keep energy costs within reason.
I thank you and I will recommend you to any who is willing to listen.
Yours in gratitude,
Dear Halcol Energy and our installers Luke and James,
Myself and my family would like to Thank You! The installation of our new solar system was completed very efficiently, well organised and a thorough job!
Thank you for your friendly and thorough service!
We recently had a 3kw system installed by Halcol Energy PTY LTD. These days it is very rare to strike such a attentive and caring team, of both management and employees combined. If you have a query or problem they solve it in an instant. We were most impressed with their professionalism. We have had no hesitation in recommending this company to prospective purchasers, as we have done.
Hi Linda and Halcol Team,
I recently had a PV System installed at my house. I just wanted to compliment the installation crew on a job well done. The ‘guys’, were punctual, extremely efficient, knowledgeable, and went about their task with no fuss ? Luke and Paul were the installer team ? and they are a credit to your company.
Again, many thanks for the entire process of PV installation.